Support
Troubleshooting
As much as we want our products to be without flaw, it turns out that in software development it’s not always the case.However, if you have encountered any problem with one of our products, don’t panic, we are here to assist you to the best of our abilities. In some cases we can’t work out miracles, although we are doing our best.
Please consult the sections below for more details about your problems.
Do you want to report a bug?
The best way to let us know about a bug, feature request or improvement for one of our modules is to go to our dedicated bug tracker and create a ticket there. This will allow us to more effectively receive bug reports from users, convey what is received and already fixed, as well as offer an insight into our post release support process. We also hope that the added transparency will better indicate how many changes are made that previously were not noted in changelogs.
- Write an accurate and detailed report. Do not be vague, or leave simple things out. The more information that is presented, the better, as we can recreate the problem exactly as the user experienced it.
- Include all the steps taken to produce the bug(s).
- Attach Missions, TacViews tracks, and/or SARPP, dcs.log data files, and screenshots.
- Show real world data compared to the modules’ data. Preferably in English or Serbian.
- Keep all the information presented in a neat, orderly easy-to-follow format.
This will help us immensely in reproducing the issue and confirming it.
You can also add further comments or updates on an issue after reporting it.
Do you have a module activation problem?
Our MiG-21Bis uses Star Force software protection. All future DCS modules with use Eagle Dynamics’ in-house DRM.
When you buy a module, you are given a serial number. In order to keep your module protected from unauthorized use, Star-Force binds the serial number to your hardware. This can be the source of some activation / deactivation problems when changing your hardware.
Please consult our Activation Manual or Star Force FAQ page on this site.
The Activation Manual is also available for download.